HAZE COLLECTION New York prides itself on the accuracy and turn around time of our products. All sales are final, however returns will be honored up to 14 days from when the product was received. Upon return, store credit will be issued, of which shipping costs are not applicable, and no refunds are accepted. Please make sure that you have carefully reviewed your order prior to finalizing your purchase.
You may return your product(s) for a store credit if:
The item has been unworn
All items including the sunglass, case and cloth are returned
The item is free of any damage caused by the customer
The item is returned in its original packaging and order
We will only refund the original shipping cost/handling fees on your order if you received the incorrect item or the item sent was defective. If a wrong item shipped to you is due to a mistake on our part, your returned items will be shipped at no cost to you via Standard Ground Delivery. If a damaged item is shipped to you, please notify us within 7 days from the date you receive your package. Any damage claim made after 7 days will not be accepted
The return value is determined by the last retail price of the item. WE DO NOT ACCEPT RETURNS ON PRODUCTS THAT WERE NOT PURCHASED VIA THIS WEBSITE. Please use a shipping service that offers both insurance and tracking to ensure a safe delivery of your package, as HAZE COLLECTION New York is not responsible for packages lost in transit. Due to security constraints, we are unable to reimburse you for an amount greater than your purchase price.
*We reserve the right to final approval on all returns
*Please note that discount code and store credit are not applicable at the same time.
Pack and seal your box securely, in the original package if possible. You should ship your return with a carrier who will provide your package with a tracking number to ensure that your package does not get lost. Packages must be returned prepaid. We do not accept COD.
Products purchased online must be shipped to our fulfillment center at the following address:
15 William Street, Unit 38D
New York NY 10005 USA